Support & Downloads

Problems? We can help.

Still have a question? Call us at (630) 238-9988:
  • Ext 1 - Sales
  • Ext 2 - Tech Support
  • Ext 3 - RMA

Warranty Information

  • All warranty information is subject to change at any time.
  • Unless otherwise specified, all products are covered with 30-day DOA warranty. Customers should submit claims within 30 days from the invoice date.
  • All software may only be returned for refund within 30 days of the invoice date only if the packaging is unopened in factory seal. No software returns will be accepted after 30 days.
  • All products requested and authorized as return for credit/refund must be received by seller within 14 days from the original purchase invoice date, subject to a 20% restocking fee. After 14 days, no credit/refund return will be accepted by seller.
  • Special order and custom-made goods are not returnable. All return goods must be returned in their original boxes and packing material, including all accessories.
    • Manufacture
    • Warranty Policy
    • AGI Camears*
    • 1 Year Manufacturer
    • Geovision*
    • Capture Cards - 3 Years
      IP Cameras - 2 Years
    • Vivotek*
    • 1-2 Year Manufacturer (vary by models)
    • Brickcom*
    • 2 Year Manufacturer
    • Standalone DVR
    • Leadertech/AGI 1 Year
    • Watchbot DVR
    • Leadertech/AGI 1 Year
    • PC Based DVR
    • Leadertech/AGI 1 Year
      PC Hardware - Standard Manufacturer Warranty
    *Any Physical damage or damage caused by using to much voltage will not be covered under warranty